Help Center

How can we help?

All categories:
Before you order
Before you order
Products - Albums
Products - Albums
Products - Wooden Boxes
Products - Wooden Boxes
Spreads design
Spreads design
Personalisation
Personalisation
Colours and calibration
Colours and calibration
Files to download
Files to download
Delivery
Delivery
Order issue
Order issue
Help Center
Delivery

Delivery

Shipping details, delivery timeframes, tracking information, and what to expect with your package.
Can you ship multiple orders together in one package?
I'd like multiple orders to be shipped together
Can you deliver to PO Boxes or parcel lockers?
UPS can only deliver to physical addresses.
Is it possible to change the delivery address after ordering?
What if you gave us the wrong address
What happens if my package is returned and needs to be sent again?
When the parcel comes back to us
Can you deliver the order straight to my client?
Yes — over half of our orders are shipped directly to clients.
Will I have to pay import taxes or customs fees?
We cover import fees — no surprise charges
What courier company do you use for shipping?
Who will deliver my parcel
Where are the products shipped from?
Where does my package start its journey from?
What are the delivery times?
How long will I wait?
Do you ship worldwide?
Can I order to my country?
How can I track my order?
You’ll get a tracking link by email and in your account.
What kind of packaging are the products shipped in?
All about our way of a packaging
Is the paper invoice inside the package?
Invoice attachement info.
Do you offer expedited shipping?
Sometimes we do — just ask
Can you make custom packaging?
What about making your package unique?
How can I get in touch with you?
Find how you can contact us directly
Don't slip on missed opportunitiesJoin Banana Family

Grab the opportunity to expand your photography business

Join the Wooden Banana family and start selling exceptional photo albums and other products as part of your service. We work with professional photographers only.

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