Frequently Asked Questions
Find answers to common questions about our educational resources.
Before You order
To begin the ordering process, you must be a registered user on our website. You can register for free here, and we will confirm your registration within 1-2 working days. Please note that we only work with professional photographers.
Yes, we provide samples of photo albums and fine art albums. To order a sample, use the code "albumsample" at checkout.
Yes, you can order fabric swatches here.
Adding our products to the PT store is straightforward. You can find instructions in this video. Note that not all our products are available in the PT store.
Design
You can design the album using our free software. Our settings are also integrated into Smart Albums, Album Stomp, and Fundy software. Alternatively, you can choose our team to design the album for you.
We accept jpg, png, pdf, or vector files. Ensure the resolution is higher than 1000px. For cover design inspiration, you can use our templates here.
The number of spreads for photo albums and fine art albums must be between 10 and 40.
Delivery
Products are shipped from our warehouses in Poland, and we use UPS for delivery.
We aim to ship printed products (albums, prints) and fabric boxes within 5 working days. Wooden packaging and All-Inclusive products are shipped within 15 working days. These timeframes are not guaranteed.
Yes, we ship globally, except for some remote locations.
We prepay these fees, so it rarely happens. If you are charged, you will need to pay, and we will refund the amount from the order.
You will receive a tracking code from UPS once the order is shipped.
We prioritize safety over aesthetics. Our cardboard boxes are not boutique style but ensure your order's safety.
No, we do not include any paperwork or invoices in the package. You can safely send the order directly to your client.
Not at this time.
Products
We use alder wood, which is more durable and easier to work with than the commonly used pine wood.
All our products are vegan except for leather cover albums.
Wooden boxes can be personalized with laser engraving. Albums can be personalized with engraving and foil embossing. More details can be found here.
Yes, we use top-quality chips from the same supplier for years.
We provide individual discounts for orders of 50 or more boxes or 10 or more albums. Contact us for details.
Yes, we can create custom-sized wooden boxes. Please get in touch with our team for more information.
Customer Service
We are open Monday to Friday, from 8 AM to 4 PM London Time.
The easiest way to contact us is through the contact form. For general inquiries (not order specific), you can also message us on Instagram.
Inform us as soon as possible and provide photographic evidence. We will replace the order once we hear back from the courier company.
Email us and fill in the complaint form.
Orders can be modified or canceled only if they have not yet gone into production.
Other
Have a question? Fire on.
We promise to answer your query as soon as we can! Please keep in mind that most of our admin team works from 8-5pm CET time.
Grab the opportunity to expand your photography business
Join the Wooden Banana family and start selling exceptional photo albums and other products as part of your service. We work with profesional photographers only.
